The power of information provided from PalPortal removes subjectivity from conversations we find ourselves having and decisions we make on a regular basis. We can drill down to hours and minutes required for care for one resident and compare this to other residents at the same care level and have made adjustments to care rates because of these comparisons. Historically, these conversations may have been difficult to have with family members, but now, because we have the data to support our recommendations, we find these conversations to be much more streamlined and allow for our residents to receive the proper level of care faster than they may have in the past.

I have worked with PalCare for 10 years and have found they are the best provider for customer service, rectifying immediate needs, on site support, clear and fair bids and drawings. Together we have completed 25 projects ranging from small to large and have more in the queue. They are proactive in their communications when it comes to our communities, their data, and reports, eliminating problems before they even get to me.

The PalCare team has listened to our feedback from day one, made quick adjustments to their systems when needed and have followed through on their promises. Prior to PalCare our facilities used systems from competitor companies that became IT headaches. Our IT department now feels supported, any issue that we have is quickly resolved. Switching any facility system can be overwhelming. We quickly realized we were in good hands with the PalCare team as they supported and trained our staff. PalCare is a reliable, user-friendly system with a responsive support team.

PalCare has been an amazing company to work with! They have representatives who develop professional relationships, allowing them to provide the best possible service with known knowledge of our individual needs.  They provide resources and equipment in a much shorter time frame than all other companies.  Our residents are safer due to their commitment!

We feel important to PalCare they really listen to us.

We recently installed 12 PalCare systems in 5 states across the country. From the bid process through install and training, the experience for us was great. The bid process was easy and straightforward and the communication was fantastic. We got daily reports on progress at each location and the crews moved through quickly and efficiently, installing most of the systems in only 1 day.